Refund policy

At Sereine, we are committed to providing premium jewelry that meets our rigorous quality standards. While we strive for excellence in every order, we understand that occasional manufacturing issues may occur. Because we prioritize offering high-end aesthetics at accessible prices, our return policy is strictly limited to cases involving genuine quality defects or manufacturing errors. We do not accept returns or offer refunds for changes of mind, personal preference, or any other non-defect related reasons once the product has been delivered in its intended condition.

If you identify a legitimate quality concern with your purchase, you must notify our team within seven days of receipt by emailing sereinebyghalia@gmail.com or messaging us via WhatsApp at +91 8089223212. To proceed with a claim, the client is responsible for shipping the item to our facility in Kerala. Please note that all return shipping costs must be borne by the client and are non-refundable. We highly recommend using a secure, trackable shipping service, as Sereine is not liable for items lost or further damaged during the return transit.

Upon receiving the returned merchandise, our quality control team will conduct a comprehensive inspection to verify the reported defect. If the item is confirmed to have a manufacturing flaw and is in its original, unused state, we will initiate a refund to your original payment method. This process typically takes between seven to ten business days to reflect in your account, depending on your financial institution. Alternatively, should you prefer a replacement, we offer an exchange option for the same product, subject to current stock availability.